Bosch (BSH) spare part packaging (#R24)
Hey Bosch!
Very recently, I repaired the induction cooktop of a former coworker. Bosch/Schott branded (PXV995DC1E?), large 90×50 field with 5+2 zones, somewhat on the more expensive side of things, but likely also available from the other BSH brands like Siemens, Neff, or Constructa. The fault was a partially unresponsive touchy-feely interface, and since those cooktops do not have separate hardware buttons and knobs, it’s a bit of a problem when more and more buttons die. Especially the one that turns everything on and off, but also heating on full throttle all the time isn’t very helpful. Well, the internet is full of people complaining about that kind of shitty interface, seems to be a common problem with those very buttons.
In our case, the replacement PCB 75.13129.542 was a tad over 200 bucks, but installation is only like a 20 minute job from start to finish (for amateurs). Don’t wanna bore you with the details, but the shipping method of the spare part caught my eye.
Dear Bosch:
If you make expensive appliances with shitty user interfaces that barely pass the warranty period…
…and if you also scare away customers by telling them that your secret sauce spare part needs to be installed by a licensed professional because only they are able to replace a PCB and can run your magic calibration woo-woo afterwards…
…and if you continue your strategy on the very packaging of the spare part like this:
(you know, like, “ESD”, and “no returns once a dirty peasant has laid his hands on this”)
…then maaaybe,
just maybe,
tell your warehouse crew to not ship your spare parts loose in box and wrapped in ordinary plastic bags.
Thank you.
